الشحن

Shipping Policy

Last Updated: August 9, 2026

Thank you for shopping with GCCPet Store. We are committed to providing reliable and convenient delivery to our customers across the UAE and GCC.

1. Shipping Locations

We currently ship orders to customers in:

  • 🇦🇪 United Arab Emirates

  • 🇸🇦 Saudi Arabia

  • 🇰🇼 Kuwait

  • 🇶🇦 Qatar

  • 🇧🇭 Bahrain

  • 🇴🇲 Oman

Shipping availability may vary depending on the product and destination.

2. Processing Time

Orders are normally processed within 1–2 business days after they are placed.

During weekends, public holidays, promotional periods, or periods of high order volume, processing may take longer.

3. Delivery Time

Estimated delivery times after order processing:

  • UAE: 1–3 business days

  • Saudi Arabia: 3–7 business days

  • Kuwait: 3–7 business days

  • Qatar: 3–7 business days

  • Bahrain: 3–7 business days

  • Oman: 3–7 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, customs, public holidays, incorrect address information, or courier-related issues.

4. Shipping Charges

Shipping fees are calculated and displayed at checkout based on the customer's delivery location and order.

From time to time, we may offer free shipping promotions or discounted shipping.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation message containing your tracking information.

Tracking information may take some time to become active after the parcel has been handed to the courier.

6. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered at checkout.

Customers using COD are responsible for providing an accurate phone number and delivery address and being available to receive the order.

7. Incorrect Address

Customers are responsible for providing accurate shipping information when placing an order.

If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping charges may apply for reshipping.

8. Failed Delivery

If a delivery attempt fails because the customer cannot be reached, refuses the parcel, or provides incorrect delivery information, the courier may return the package to our fulfillment facility.

Additional delivery or reshipping charges may apply.

9. Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible with:

  • Your order number

  • Photos/videos of the package

  • Photos of the damaged product

  • A brief description of the issue

We will review the case and work with the courier or fulfillment provider to resolve the issue.

If your order appears to be lost in transit, please contact us so we can investigate the shipment with the courier.

10. Customs and Import Duties

For international GCC shipments, customs duties, taxes, or other import charges may apply depending on the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

11. Contact Us

If you have questions about your shipment or delivery, please contact our customer support team.

Email: tradedaud@gmail.com
WhatsApp: +92 310 7596 094
Store: GCCPet Store

We will do our best to respond to your request as quickly as possible.